I had the privilege of working under Christina Lauderdale during my time at SMI Inc., and I can confidently say that they were one of the most impactful mentors in my career. Their expertise and guida...
Managing a team of technical writers responsible for policies and procedures involved in SDU payment processing. Handling multiple tasks and prioritizing accordingly while meeting stringent schedules.
Jacksonville, FloridaWorking in a cross team environment with SME team documenting the functional aspects of the QSL and Imaging systems as well as the SDLC and various processes for administrators of the systems.
Apr. 2014 - Jun. 2015
APR EnergyTechnical Documentation Specialist for Rydnbok
Jacksonville, FloridaTraining development for ERP transition including:
• Worked with SME team developing business process manuals for new processes and existing process changes.
• Instructional systems design function for training end users on processes within the system (PowerPoint presentation, LMS courses).
• Established archive and maintained control of project and site documentation. This included developin...