Years of experience: 8

OperationsE-commerceStrategic managementStrategy and Product growthExpansionResearch Assistant

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Pavel's Career Path
Lead Business AnalystJan. 2024 -
Present
TRANSPRESSLead Business Analyst
Leading Innovation Software Integration and Migration Process Mapping Cost optimization Workflow Analysis Inhouse and user interviews Developing functional requirements and validation for software solutions
Customer Success ManagerJun. 2022 -
Jul. 2023
Double Break LtdCustomer Success Manager
Sofia, Sofia City, BulgariaBuilt business, sales and CSM processes from scratch Bridge between business clients and technology teams to engineer automated actions tailored to the clients' needs. Constructing decision trees within our mission control system. Authored user-friendly SaaS documentation by researching competitors, simplifying language, and assisting with employee onboarding. Designed a replicable onboarding...
Claims Adjuster and Fraud InvestigatorNov. 2020 -
Jul. 2022
AccentureClaims Adjuster and Fraud Investigator
Sofia, Sofia City, BulgariaFraud Investigation Business accident analysis for insurance claims