Years of experience: 12
Email Marketing ManagerMarketing Analytics ManagerCustomer ServiceConsultingClient Relations SpecialistCustomer Care Specialist
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Grace's Career Path
Sep. 2017 -Sep. 2024
RF Valves, Inc.Inside Sales-Account Manager
Hanover MD• Successfully managed and maintained client relationships with a nationwide customer base using a consultative approach.
• Provided excellent customer service pre/post-sale.
• Increased social media lead generation by 40% year-on-year through regular engagement with customers, influencers, and followers.
• Moderated user content to ensure all engagement with the brand was appropriate and amp...
Nov. 2011 -Apr. 2017
FLSmidthAccount Manager
Provincia de Lima, Peru• Provided sales support for replacement parts activities by developing and analyzing proposals and generating pricing information.
• Ensured all orders were implemented in a proper and timely manner.
• Provided quick and accurate responses to customer inquiries to assure customer needs were satisfied.
• Maintained client relationships with a high level of customer satisfaction.
• Coordinated...