Years of experience: 35
Project CoordinatorExecutive AssistantAssistantCall CenterCustomer ServiceEducation
Trust Score
Exceptionally trusted; proven professional excellence.
Kevin's Career Path
Jan. 2023 -Present
IBMSenior Project Manager
Toronto, Ontario, CanadaLead the implementation of two 3rd party products from Benevity. Global Volunteer and Giving portal (Spark) and the IBM Grants portal (Versaic). • Implemented a generative AI chatbot (TipsBot) to field Level 1 support and queries.
• Lead and implemented two 3rd Party SaaS products tool globally to 300K employees. • Agile Coach moving for 2 CSR teams to common way of working using agile method...
Jul. 2017 -Jan. 2023
IBMSenior Project Manager
Vancouver, Canada AreaResponsible for the commercialization of SaaS Your Learning offering and Global Project Manager for the IBM Technical Leadership Exchange. • Agile Coach moving 7 IT Squads and 1 Business Team to common way of working using agile methodologies
• Successfully moved teams to Jira to manage product backlog and sprint delivery
• Globally managed the execution of the Technical Leadership Exchange i...
Nov. 2016 -Jun. 2017
HSBC Retail Banking and Wealth ManagementRetail Transformation - Ways of Working Lead
Vancouver, Canada Area