Years of experience: 15

CopywritingCall CenterProofreaderEditorCustomer ServiceClient Relations Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Hope's Career Path
Enterprise Software Application SpecialistSep. 2023 -
Aug. 2024
AegonEnterprise Software Application Specialist
Remote• Led the support of the current Flexera on-prem environment, with 45,000 endpoints, troubleshooting issues, verifying configuration, and monitoring performance to ensure operational efficiency. • Successfully spearheaded the migration process from Flexera FNMS (FlexNet Management Suite) to FlexeraOne SaaS Platform, serving as the lead engineer and ensuring a seamless transition with minimal ...
ITAM Senior ConsultantMar. 2022 -
Jun. 2023
CognizantITAM Senior Consultant
Virginia, United States• Redesigned groups and roles within ServiceNow for a Fortune 500 client, delivering strategic consulting to optimize their platform's efficiency based on customer feedback. • Enhanced ServiceNow Administration skills through professional development, leading to more efficient technical issue resolution and improved client support.
Flexera SME/Data EngineerAug. 2021 -
Apr. 2022
AbbVieFlexera SME/Data Engineer
RemoteFlexera SME (Subject Matter Expert) | Data Engineer Aug 2021 - Mar 2022 • Delivered administrative and engineering support for AbbVie Inc.'s FlexeraOne environment with 58,000 endpoints, optimizing IT asset management through data engineering to maximize the effective utilization of Flexera solutions. • Cultivated and maintained strong working relationships with multiple vendors and cross-fun...

Hope's Posts

  • About myself

    Transitioning from a Senior IT Professional, I am adept at building strong customer relationships and managing complex expectations. With a 93% CSAT as a Senior Technical Account Manager, I excel in strategic problem-solving and conflict resolution. I have over 20 years in IT and notable achievements like saving $1.2 million at CGI.

  • Job Description

    Seeking a Senior Customer Success Manager position to utilize my skills in developing strategic customer relationships. My goal is to boost customer retention and drive revenue growth, leveraging my extensive experience to enhance the company's customer success initiatives.

  • How to contact

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