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Years of experience: 30
TutorCall CenterSales & BizDevCustomer ServiceCustomer Success ManagerEducation
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Highly reliable; strong professional involvement.
Gurumurthy's Career Path
May. 2023 -Present
NI (National Instruments)Consultant - Services Strategy & Transformation
Executive Consulting for Global Post-Sales Services Transformation strategy and execution.
Strategic Planning & Investments
Transformation roadmap creation & Execution (Portfolio, Services Engineering and Service Delivery)
Business Unit Relationships and GTM
Aug. 2021 -May. 2023
WorkdaySr. Director- Business Strategy & Operations
San Francisco Bay AreaLed Business Strategy and Operations function for Workday Platform & Cloud Engineering Group, enabling the best possible Developer Experience (DX) and Customer Experience (CX) by driving Platform Engineering & Delivery Excellence. Key strategic focus areas included Strategic portfolio Planning, Agile transformation, Developer Support & Operational Readiness.
Jan. 2020 -Mar. 2021
UnitedHealth GroupDirector- Digital Capability & Client Success
San Francisco Bay AreaLed cross-functional capability and product teams to Improve overall Day 2 client services experience resulting in higher client satisfaction, product adoption (+5%) and renewal rate for large strategic clients. Established client life cycle-based support & engagement model. Improved efficiencies through configurability & streamlining of client demand management process