Years of experience: 23
Bilingual Communications SpecialistTranslatorProofreaderCall Center SupervisorCopywritingCall Center
Trust Score
Exceptionally trusted; proven professional excellence.
Mariela's Career Path
Sep. 2023 -Oct. 2024
TaxRisePerformance Manager
Irvine, California, United States• Team Management: Managed 50-person team across four departments, improving case processing efficiency by 68% and reducing compliance errors by 90% within the first year. Developed and executed employment engagement strategies such as contest and monthly cadence to increase productivity and culture. • Process Evaluation: Regularly assessing the effectiveness of existing procedures and system...
Jan. 2020 -Sep. 2023
Mr. CooperProcessing Manager-Consumer Direct
Santa Ana, California• Led a team of 22 loan processors to exceed company KPIs, achieving 544 loans processed per month out of a pipeline of 1,500 increasing funding rates by 35% within 6 months Ranked 5th in the company within 6 months and 3rd in May 2022. • Collaborated effectively with sales production staff and internal/external departments to establish loan performance expectations and ensure quality assuran...
May. 2018 -Jan. 2020
Paramount Residential Mortgage Group Inc. (PRMG Inc.)HECM Processing Manager
Corona, California• Built and established the new HECM Operations Department, emphasizing strategy, development, and deployment of innovative processes to enhance efficiency and reduce costs while improving loan quality and ensuring strict compliance with company and HUD guidelines. • Successfully led the launch and integration of the Reverse Vision system to Encompass, serving as the liaison between internal ...