Rachel Evans - Customer Service Manager,

Years of experience: 14

Call CenterCustomer Support RepresentativeSupport SpecialistSales RepresentativeAppointment SetterCall Center Supervisor

Trusted by top professionals

Jenn V
Bus Operator @Toronto Transit Commission (TTC)
Verified
I had the pleasure of working under her supervision for a couple of years, during which time I observed her strong leadership, professionalism, and genuine care for both her team and the customers we ...

Trust Score

Exceptionally trusted; proven professional excellence.

90%

Rachel's Career Path

Aug. 2018 -
May. 2024

Rogers CommunicationsCustomer Service Manager

Toronto, Canada AreaTeam Leadership, Performance, & Service Optimization: Led, coached, and mentored a high-performing team of 18 customer service representatives, fostering a positive and collaborative environment that prioritized both employee growth and exceptional customer experiences. Drove significant improvements in operational efficiency and key performance indicators, achieving a 20% increase in both cu...

May. 2011 -
Aug. 2018

Rogers CommunicationsCustomer Solutions Specialist

Toronto, Canada AreaFront-Line Customer Support & First-Call Resolution Excellence: Successfully managed a high volume of customer inquiries (averaging 30 per day) across multiple service lines, utilizing active listening and problem-solving skills to accurately identify needs and deliver timely, effective solutions in a fast-paced call center environment. Excelled at achieving first-call resolution, consistentl...

Jul. 2010 -
May. 2011

Tigerdirect.caComputer Repair Technician

Mississauga, Ontario