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Years of experience: 17
Customer Success ManagerAccountantFinanceSales & BizDevIT
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Exceptionally trusted; proven professional excellence.
Marcia's Career Path
Feb. 2022 -Apr. 2024
totality services - IT Support LondonManager of Customer Success
London, England, United Kingdom• Appointed to manage existing client relationships to identify cross selling opportunities, oversee areas for improvement and to deliver outstanding levels of customer satisfaction and service for improved client retention.
• Grew turnover with Multiverse from £800kpa to £1m to providing them with onsite IT support and cloud infrastructure by implementing JumpCloud, an identity management pl...
Jun. 2021 -Feb. 2022
INIFIAccount Management Specialist
London, United Kingdom• Appointed to manage both Corporate Clients and SMEs to provide them with internet connectivity, manage client relationships with Property Managers and IT Managers and oversee all new projects
• Increased Sales from £1m to £1.2m and achieved 35% in profitability by growing organically with existing clients, winning new business on existing sites and building strong client relationships
• Man...
Aug. 2019 -Apr. 2021
Six DegreesAccount Manager
London, England, United Kingdom• Appointed to manage a portfolio of 20 accounts to provide them with a range of IT services, to renew 3 year contracts, restore and rebuild relationships and work alongside a team of Solution Consultants
• Achieved £1.6m in Sales with a 20% profitability by assessing each account, taking ownership of every opportunity, conducting root cause analysis and agreeing an action plan for improvemen...