Years of experience: 9
CryptoSoft Skills TrainerMechanical engineerFounderBusiness AnalystProject Manager
Trust Score
Highly reliable; strong professional involvement.
Alejandro's Career Path
Apr. 2024 -Present
KTSA - KPMG Technology Services Americas Sr. Associate, Business Analyst - Tax
San Pedro Garza García, Nuevo León, Mexico- Develop deep expertise in the Global Equity Tracker (GET) application to support both external clients and internal Global Resource Solutions (GRS) professionals.
- Oversee IT support for client implementations and integrations, liaising with GMS technology, client systems, and Share Plan Administrator (SPA) platforms.
- Coordinate resources for GET application releases, ensuring smooth dep...
Nov. 2021 -Oct. 2024
KPMG Technology Services Americas - KTSASr. Associate, Business Analysis Center of Excellence
San Pedro Garza García, Nuevo León, Mexico• Served as a Business Analyst for Employee Center and Workspace Service Delivery for ServiceNow enhancements pods, responsible for writing user stories and acceptance criteria, as well as performing Product Owner and Scrum Master tasks
• Facilitated requirements gathering, governance meetings and demos with stakeholders, organized and led backlog refinement sessions, sprint planning sessions...
Aug. 2020 -Jul. 2021
One Contact by MigesaProject Manager
Monterrey, Nuevo León, Mexico• Managed and led projects across all business areas reporting directly to company CEO and VP
• Created documentation of processes, workflows, and organization charts for recruitment, training, marketing, sales, and operations
• Led new telemarketing and customer service campaigns from inception to execution, including client interaction, processes, software integration, and workforce managem...