Jordan Gutierrez - Financial analyst I, Amazon

Years of experience: 12

Call CenterCall Center SupervisorCall Center TrainerCustomer ServiceBanking OperationsSport Fan

Trusted by top professionals

Paul Gutierrez
Performance Analyst @FC Cincinnati
Verified
Jordan has helped me be the best professional I could be in my career. He has been a motivation to me to always push forward and be better, and not to just stay in the present.
Olivia Santana
Registered Dental Hygienist
Verified
In the short span of time I have known Jordan I have learned a lot from him. An individual with a great amount of wisdom, knowledge, and a strong drive. He's made an impact in my life by showing me ho...

Trust Score

Exceptionally trusted; proven professional excellence.

100%

Jordan's Career Path

Aug. 2021 -
Present

AmazonFinancial Analyst I

Seattle, Washington, United StatesAs part of the Global Tax Services team, I've excelled in providing support on project creation connected to tax professional services. Some specific tasks include vendor setup, banking reconciliation (payments, credits, and account setup), budgeting, and billing services. - 100+ vendor/stakeholder cases monthly while resolving escalated cases to heighten customer experience. - 7+ internal an...

Aug. 2017 -
Aug. 2021

Johnson & JohnsonCredit Collections Analyst

Tampa, Florida• Proactively supervise 600+ assigned accounts through the invoice to cash cycle to include collections and credit line administration. • Manage customer payment behavior through e-mails and other forms of contact to maximize cash flow, minimize past due receivables, and build a favorable financial relationship. • Collaborate and analyze cross-functionally with internal and external partners ...

Sep. 2015 -
Aug. 2017

Convergys Financial Services Manager & Technical Support Trainer

Tampa, FL• Aligned performance management tracking based on key performance metrics and provided counseling of staff, with straightforward and professional feedback. • Directed day to day operations and participate in identifying improvement opportunities to ensure the continuation and enhancements of service. • Negotiated payment plans for customers to avoid further escalation to collection agencies ...