Years of experience: 24
Customer Success ManagerPartnerships ManagerSales & BizDevBusiness Owner
Trust Score
Highly reliable; strong professional involvement.
Matt's Career Path
Jan. 2022 -Jun. 2024
Elevance HealthVice President of Customer Success & Account Management, Carelon
Walnut Creek, California, United StatesAs VP of Customer Success and Account Management at Carelon, a division of Elevance Health, I built and guided a high-performing client management team of 50 professionals in supporting a portfolio of strategic health plans, employer groups, and industry consultants. In this role, I developed innovative customer success models and strategies to cultivate deep, trust-based partnerships with C-...
Jan. 2018 -Jan. 2022
Change HealthcareVice President of Customer Success, Strategic Partners
San Francisco Bay AreaAs VP of Customer Success for Strategic Partners at Change Healthcare, I developed and executed a partner-centric customer success strategy that effectively drove 35% year-over-year adoption across healthcare cloud platforms from leading providers like AWS, Microsoft, Google, and Adobe. I designed a comprehensive partner enablement program to optimize training, support, and go-to-market align...
Jan. 2015 -Jan. 2018
Kaiser PermanenteDirector of Digital Platform
Pleasanton, CAAs Director of Customer Success for the Digital Platform at Kaiser Permanente, I directed a cross-functional team responsible for implementing a personalized digital experience for Kaiser's patients across 8 operating regions. In this role, I collaborated closely with stakeholders to analyze patient pain points and develop tailored digital solutions, which increased overall platform adoption ...