Years of experience: 6
Solution IntegratorArt ProducerVideo EditorEditorComputer engineerEngagement Manager
Trust Score
Highly reliable; strong professional involvement.
Wendolyn's Career Path
Jul. 2023 -Sep. 2024
AmazonTechEx triage Analyst
San José, Costa RicaHelp the tech specialist Team with: ●Resolves tech tickets as much as possible
●Work on automatization projects to reduce backlog and improve the tech tickets resolved
●Review the tickets and in case to be needed send them to the team in charge of resolve the issue internally on the program ● Create documents with all the information and document there all the process that we follow and the q...
Jul. 2021 -Aug. 2023
AmazonWFM Real-time Analyst
• Responsible for queue, skill and profile management adjusting staffing in line with volume.
• Interprets and communicate data impacting the current Service level including shift in arrivals, schedules, productivity that could impact Service level and seller experience.
• Deliver root cause analysis to identify misses in SLA’s through deep dives of data
• Provide inputs on new metrics and to...
May. 2020 -Jul. 2021
AmazonSeller Partner Support Associate
➢ Assistance to the Amazon’s sellers in the all the fulfilment by Amazon related.
➢ Assistance to the general sellers with shipments, configurations of Seller Central, add products, set up the account and manage all the generalities with the Amazon Selling account. ➢ Help to the handmade, custom and B2B sellers with all the configurations all the selling account. ➢ Provide Support to seller c...