Douglas's Posts
- 0Douglas Alexander Alfaro
SaaS Support Specialist | Business Development Engineer
is willing to share expertiseSaaS Technical Support Expertise - 0
How I can help you
As a Technical Support Engineer, I tackle key business tasks: enhance customer satisfaction, minimize churn, boost product performance. Expertise includes: mastering product details, aligning with SLAs, setting up tech environments, and handling low-risk tickets.
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People I am looking for
- Seeking clients like Google, RentABikeBCN, blockchain firms, SOAX - Open to collaborations with freelance clients - Focus on SaaS, Web3 startups, and agencies needing tech support
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Experience & Cases
- Google: Aided SMBs in Google Workspace transitions - RentABikeBCN: Enhanced SEO with audits - Blockchain Client: Supported API integration - SOAX: Tackled proxy issues - Freelance: Offered tech solutions to diverse industries
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How to contact
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