Years of experience: 22

United StatesCustomer Retention SpecialistCustomer Care SpecialistPartnerships ManagerBusiness Development ManagerAccount Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Emma's Career Path
Customer Experience ManagerApr. 2022 -
Oct. 2024
FreshAir SensorCustomer Experience Manager
Lebanon, New Hampshire, United StatesFreshAir Sensor is the industry leader in smoking sensor technology. Developing and selling FreshAir's patented Smoking Sensor devices to large casinos and hotel chains within the U.S. The devices monitor the air within guests rooms. • Built and maintained relationships with large-scale properties in the hospitality sector across the US and Canada, driving add-on sales and customized solution...
Founder/OwnerNov. 2012 -
Apr. 2022
Emma Cottage PhotographyFounder/Owner
Norwich, VermontAs the Founder/Owner of Emma Cottage Photography, and an Associate of the Royal Photographic Society, I specialize in capturing timeless moments for families and professionals. With a background in the photographic and printing industry, I offer senior shoots, corporate headshots, and family photography sessions in Vermont and New Hampshire, US. My work is dedicated to providing images for ge...
Pan-European Account ManagerMay. 2008 -
Sep. 2012
Epson Europe B.V.Pan-European Account Manager
My role at Epson Europe was a natural progression from Epson UK, providing the opportunity to work with some of the largest European consumer electronics retailers, including Dixon’s Store Group, which accounted for 80% of Epson's consumer business at the time. I managed key Pan-European accounts such as Dixon’s Store Group, Kodak, MSH, Tesco, and Office Depot, overseeing contract development...

Emma's Posts

  • About myself

    With 15+ years in account management, I excel in fostering robust client relationships, especially in SaaS B2B solutions for imaging and hospitality. My strategic planning and solution sales skills have consistently driven customer satisfaction and business growth across global markets.

  • Job Description

    Seeking a role in Account Management or Customer Success within a thriving software company, I am eager to manage Enterprise clients in C-Series or larger organizations. My focus is on companies with 500+ employees, offering SaaS solutions, and operating on a global scale.

  • How to contact

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