Years of experience: 7

Office AdministratorExecutive AssistantAdministrative AssistantAssistantCustomer Care SpecialistChat Support

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Mayara's Career Path
Manager in Training ProgramDec. 2024 -
Dec. 2025
The Hyatt Regency New OrleansManager in Training Program
New Orleans, LA• Participating in J-1 Manager in Training program focused on developing leadership skills in Rooms Division. • Supervising guest check-ins/out for up to 600+ guests per day, maintaining guest satisfaction scores. • Manage house inventory, support onboarding of new hires, and resolve guest complaints.
Front Desk AgentJan. 2023 -
Jan. 2024
The Ritz-Carlton Hotel Company, L.L.C.Front Desk Agent
New Orleans, Louisiana, United States• J1 Trainee program focused on learning and developing multiple areas within the Rooms Division Department. • Rooms Controller: balancing the house, managing guest allocation and ensured optimal room placement. • Valet Coordinator: responsible for the valet operation, coordinating all the keys, and billing valet special hourly or event parking charges. • Guest Services: Set up amenities for ...
Front Desk ReceptionistNov. 2021 -
Aug. 2022
ibis, ibis Styles, ibis budgetFront Desk Receptionist
Rio de Janeiro, Rio de Janeiro, Brazil• Performed check-in/check-out processes and opened/closed billing accounts. • Handled invoicing for individual and corporate accounts.