Years of experience: 19

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Trust Score

Exceptionally trusted; proven professional excellence.

80%
Nathalia's Career Path
Middleware Support AnalystAug. 2021 -
Present
KyndrylMiddleware Support Analyst
Belo Horizonte, Minas Gerais, BrasilSuporte e administração dos sistemas Websphere MQ/IIB/WMB para variados clientes internacionais da Kyndryl, trabalhando com métricas e resolução de problemas em um time multifacetado. ----- (EN) Support and administration of Websphere MQ/IIB/WMB systems for several international Kyndryl clients, working with metrics and problem solving in a multifaceted team. Proposing projects, helping on ma...
Websphere SpecialistApr. 2014 -
Aug. 2021
IBMWebsphere Specialist
Belo Horizonte, Minas GeraisSuporte e administração dos sistemas Websphere MQ/WAS/IIB/IIS/JBOSS/WMB para variados clientes internacionais da IBM, trabalhando com métricas e resolução de problemas em um time multifacetado. ----- (EN) Support and administration of Websphere MQ/IIB/WMB systems for several international Kyndryl clients, working with metrics and problem solving in a multifaceted team. Proposing projects, hel...
Team Lead CoordinatorApr. 2011 -
Apr. 2014
IBMTeam Lead Coordinator
Belo Horizonte, Minas GeraisLíder do time de monitoramento de sistemas do turno noturno, sendo responsável por dar suporte ao time, aos clientes, planejar e supervisionar cross-training de contas, confecção de escala do time e fornecer dados e relatórios ao gerente. ---- (EN) Leader of the systems monitoring team on the night shift, being responsible for supporting the team and clients, planning and supervising cross-tr...