Years of experience: 25

Database DeveloperWeb DeveloperTech SupportSystem AnalystEducationConsulting

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Cristina's Career Path
Consulting Support Analyst May. 2013 -
Sep. 2024
OCLCConsulting Support Analyst
DublinMy role is to deliver advanced troubleshooting and support for all Platform products, ensuring technical issues are swiftly resolved while enhancing the overall user experience. I also leverage my deep technical knowledge and problem-solving skills to drive improvements and optimize library operations. Key Achievements: * Provided critical troubleshooting and mentoring on cataloging products ...
Senior Technical Support RepresentativeJan. 2008 -
May. 2013
LexisNexisSenior Technical Support Representative
Dayton, Ohio, United StatesI provided telephonic and remote support to internal teams and external customers, troubleshooting complex legal software issues and resolving technical inquiries efficiently. * Worked with cross-functional teams to resolve client issues.
Automated Systems LibrarianJan. 2006 -
Dec. 2007
Vistronix/AFRL Technical LibraryAutomated Systems Librarian
Wright Patt Air Force BaseI managed the technical infrastructure for the AFRL Technical Library, overseeing software upgrades, batch processing, SQL report generation, and electronic resource troubleshooting. Key Achievements: * Maintained cataloging technologies, ensuring continuous operation and minimized downtime. * Led troubleshooting and maintenance for electronic resources, ensuring seamless access and usability...