Years of experience: 11
MarketingCRM managerCopywriterSales & BizDevConsultingCustomer Success Manager
Trust Score
Highly reliable; strong professional involvement.
Michele's Career Path
Feb. 2022 -Present
XolaCustomer Success Manager
Houston, Texas, United States• Optimizing the Xola experience individually and at scale. • Proactively suggesting changes to promote client success, capture best practices, and champion customer ideas to shape product enhancements and roadmaps. • Prevent churn via advanced problem solving. Stay creative and go the extra mile for each account. • Advocate for and help customers understand how to use the product and/or new ...
Jan. 2017 -Jan. 2022
alive5Customer Success Manager
• Oversee all customer and tech support relations for the company while also wearing several other hats. • Work with each department of the company to ensure correct communication and flow of operations involving clients. • Manage all chat operators and phone services provided to clients. • Liaison between third party vendors that integrate with client accounts. • Perform sales demonstrations...
Dec. 2015 -Jan. 2022
WebsiteAliveCustomer Success Manager
Houston, Texas AreaAt WebsiteAlive, a B2b SaaS company dedicated to innovative online communication solutions, I played a pivotal role in driving customer success and ensuring the seamless implementation of our award-winning products, Alive Chat and Alive Dial. I managed all customer implementations across various industries, providing tailored support and expertise that helped small, medium, and large business...