Years of experience: 21

PhilippinesCustomer ServiceCall CenterITResearcherC-level Executive

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Hortencia's Career Path
Director of OperationsApr. 2024 -
Present
P2 Owner Support ServicesDirector of Operations
Operational Oversight: Lead and direct the team to ensure adherence to quality standards, SLAs, and best practices, driving performance and service excellence. Strategic Planning: Develop and implement strategic plans aligned with company goals, including expansion, service diversification, and market penetration to enhance growth and competitiveness. Vendor Management: Oversee outsourcing pa...
Senior Operations ManagerJul. 2023 -
Apr. 2024
Oraz PH aka AthenaSenior Operations Manager
Spearheaded and motivated an international team of remote executive assistants, fostering a culture of excellence, collaboration, and high performance. Strategically managed a diverse portfolio of clients, consistently ensuring the provision of world-class service while maintaining robust and positive client relationships. Streamlined and optimized workflows to enhance operational efficiency ...
Regional and Program Management LeadJun. 2021 -
Jun. 2023
Carelon Global SolutionsRegional and Program Management Lead
Iloilo, Western Visayas, Philippines

Hortencia's Posts

  • About myself

    With 18 years in BPO, I excel in sales, customer service, and tech support, having led major projects like Carelon's Iloilo site launch. My leadership spans HR to Security, recognized with awards and Lean Six Sigma Green Belt, ensuring excellence.

  • Job Description

    I seek part-time consultancy roles for start-up call centers, especially those targeting the Philippines, to leverage my extensive industry experience and operational insight in driving their initial growth and strategic development.

  • How to contact

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