• Support application development teams with AWS cloud infrastructure
• Manage internal-facing security and infrastructure projects for the Cloud Operations team
• Established a centralized dashboard for tracking progress on concurrent work-streams, increasing project transparency and enabling a quicker response time to emerging issues
• Identify work-streams and take ownership to remediate a...
Nov. 2017 - Jan. 2024
Critical MassProgram Manager, Project Management Lead
Costa Rica• Promoted to Program Management Lead within first 2 years, spearheading end-to-end project management initiatives within the Pharmaceutical industry
• Directed a 10-person team, consisting of seniors and mid-levels, focusing on career development and performance optimization
• Defined processes and led change management efforts, including training clients on tools and implementing Agile tran...
Costa Rica• Part of the Production Operations Management, reporting to Site Director and Agency Relationships Director for LATAM
• Led internal projects to improve operational efficiency, including the development of an internal tool analyzing historical data for insights
• Managed two scrum teams, fostering transparency and effective communication while removing blockers
• Reviewed RFP/bid solicitatio...