Years of experience: 5
United KingdomCall CenterCustomer Support RepresentativeSupport SpecialistSales RepresentativeTranslator
Trust Score
Exceptionally trusted; proven professional excellence.
Victoria's Career Path
Mar. 2024 -Present
Starling BankCustomer Service Team Member
Southampton, England, United Kingdom• Action web chats, inbound and outbound calls and tickets for customers providing accurate information.
• Assist with varying transactions following company procedures. • Provide support navigating banking App to help customers apply for new products and understand App's functionalities. • Support vulnerable customers by recording sensitive data accordingly.
• Engage with other teams to reso...
May. 2023 -Oct. 2023
Norwegian Cruise Line Holdings Ltd.Live chat Specialist
Southampton, England, United Kingdom• Actioned Live Chat efficiently and accurately, achieving set KPI’s.
• Actioned email requests regarding product and reservations.
• Complied with all relevant legal regulations to ensure customer confidentiality and contact requests are adhered to.
• Completed any necessary administration duties accurately and timely.
• Consistently maintained high levels of professionalism that reflects a ...
May. 2022 -Oct. 2023
Norwegian Cruise Line Holdings Ltd.Cruise Specialist
Southampton, England, United Kingdom• Received and responded to inbound calls and emails, identifying customer requirements and matching appropriate cruise with additional services.
• Actioned fare quotations and bookings in accordance with company policies.
• Secured sales through service, whilst meeting and exceeding targets set by Team Leader/Line Manager.
• Responsible for securing and processing credit/debit card payment e...