Years of experience: 32
TranslatorComplaint Resolution SpecialistService Quality ManagerCustomer Retention SpecialistCustomer Care SpecialistClient Relations Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Andreas's Career Path
Oct. 2008 -Present
A & L Partners Professional Services LtdManaging Director
Business activities in all districtsCertified Trainer (HRDA Professional Training Qualification) Training and Consulting Services in the areas of Leadership, Marketing and Sales. Specific programmes include:
•Customer Experience Strategy
•Customers Service Skills
•PR Marketing
•Customer Relations
•Sales B2B & B2C
•KPI's - Marketing/Sales & Operations
•Leadership & Coaching & Team Building
•HR Management
•HR Motivation & Perform...
Oct. 2000 -Sep. 2008
Orphanides Public Company LtdBonus Card Manager
•Responsible for the control of bonus card operations
•Establishment of procedures and operations manuals
•Transactions auditing - credit, debit, transfer and redemption of points, identification of incorrect transactions and fraud indicators
•Competitor monitoring and analysis both locally and internationally •Organisation, implementation and monitoring of all annual loyalty campaigns •Overs...
Apr. 1998 -Sep. 2000
Elliot Life-Style LtdSales and Marketing Manager
•Product range promotion to pharmacies across Cyprus and competitor analysis •Development and establishment of professional relationship between company and pharmacies hence developing and maintaining brand and transactional loyalty •Research and evaluation of new products for introduction and positioning in the market •Budget preparation and monitoring