Bryant Helms - IT Specialist,

Years of experience: 17

Call CenterSupport SpecialistTechnical Support Agent🐦 DesignConsultingHelp Desk Support

Trusted by top professionals

Leo Elson
Technical Account manager @Fastvue
Verified
Bryant and have worked together over multiple years. During that time, we have held multiple roles, including IT Support, Project Management, Data Security, Auditing, and more.

Trust Score

Highly reliable; strong professional involvement.

70%

Bryant's Career Path

Nov. 2023 -
Oct. 2024

BNYSecurity Analyst (Contract for Artech)

Lake Mary, Florida, United StatesFacilitate stakeholder discussions to clarify security administration processes, support requirements, workflow, and form design, while ensuring proper identity and access management onboarding.

Nov. 2022 -
Nov. 2023

Walt Disney Parks & ResortsMerchandise Sales

Orlando, Florida, United StatesOversaw cash transactions and proficiently utilized point-of-sale systems, maintaining operational efficiency and customer satisfaction. • Provided comprehensive product information, resolved customer queries, and accommodated special requests, thereby improving the customer service experience. • Received multiple accolades for providing exceptional service, demonstrating robust customer serv...

Apr. 2022 -
Jul. 2022

Eola Technology PartnersTechnology Support Analyst

Orlando, Florida, United StatesAnswer support queries by either phone or ticketing portal, research, diagnose, document, and resolve Level 1 tickets and ensure customer needs are handled within company standards, escalate more complex service issues to appropriate technicians and engineers, log all requests and maintain full documentation into the ticketing system, monitor client infrastructure and backup alerts, working t...