Joined as employee number 5 and led the Tech Operations department including establishing 3 different teams with earlier experience in section below; the company became a leader in live event discovery and ticketing in the UK, US and mainland Europe with 500+ employees. • Established 3 departments from scratch and grew them to 20+ team members; QA, Tech Support and IT Support.
• Led teams of ...
Started as the first QA resource, eventually building out DICE’s service management capability by establishing and growing the QA team and the Tech Support team. • Directed QA strategy, methodology and disciplines, reducing time spent on high-priority bugs by 23% YoY.
• Created DICE’s first QA process that covered mobile and web apps, and back-end ticketing systems improving visibility of tes...
London, United KingdomAs a Test Consultant led the standardisation of QA processes across 5 diverse clients (Finance, E-commerce, Media) including implementing test automation (Cucumber framework), test case creation, and regression testing, reducing release cycles by 50% through early QA integration. • Increased mobile app coverage by 10x using Amazon Device Farm and optimised responsive web apps (BrowserStack) f...