Years of experience: 13

United StatesITSales & BizDevConsultingCustomer Success ManagerProduct Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Michael's Career Path
Director Quality, Compliance & Enterprise Customer CareMar. 2022 -
Present
Ritter CommunicationsDirector Quality, Compliance & Enterprise Customer Care
Jonesboro, Arkansas, United States
Senior Manager, Communications DeskNov. 2020 -
Mar. 2022
Charter CommunicationsSenior Manager, Communications Desk
Greater St. LouisSupports customer care centers in rollout, maintenance and enhancement of all Telecom related initiatives Assessment, identification, development and implementation of strategies, technologies and initiatives focused on developing / enhancing performance of Customer Care Telecom operations Acts as Customer Care liaison to other Corporate departments and to field on advanced services initiativ...
Manager, Call Center TechnologyJan. 2020 -
Nov. 2020
Charter CommunicationsManager, Call Center Technology
Supports customer care centers in rollout, maintenance and enhancement of all Telecom related initiatives Assessment, identification, development and implementation of strategies, technologies and initiatives focused on developing / enhancing performance of Customer Care Telecom operations Acts as Customer Care liaison to other Corporate departments and to field on advanced services initiativ...