Years of experience: 13
United StatesITSales & BizDevConsultingCustomer Success ManagerProduct Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Michael's Career Path
Mar. 2022 -Present
Ritter CommunicationsDirector Quality, Compliance & Enterprise Customer Care
Jonesboro, Arkansas, United States
Nov. 2020 -Mar. 2022
Charter CommunicationsSenior Manager, Communications Desk
Greater St. LouisSupports customer care centers in rollout, maintenance and enhancement of all Telecom related initiatives Assessment, identification, development and implementation of strategies, technologies and initiatives focused on developing / enhancing performance of Customer Care Telecom operations Acts as Customer Care liaison to other Corporate departments and to field on advanced services initiativ...
Jan. 2020 -Nov. 2020
Charter CommunicationsManager, Call Center Technology
Supports customer care centers in rollout, maintenance and enhancement of all Telecom related initiatives Assessment, identification, development and implementation of strategies, technologies and initiatives focused on developing / enhancing performance of Customer Care Telecom operations Acts as Customer Care liaison to other Corporate departments and to field on advanced services initiativ...