Years of experience: 18
Costa RicaCase ManagerCustomer Success ManagerCustomer ServiceTechnical Support AgentCall Center
Trust Score
Exceptionally trusted; proven professional excellence.
Roberto's Career Path
Feb. 2024 -Present
PfizerExtended Domain Services Manager
Escazú, San Jose, Costa RicaTeam Leadership:
Set clear performance goals, provide coaching and feedback, and foster professional development.
Manage team resources effectively, ensuring projects meet deadlines and budget constraints. Strategic Planning:
Develop the long-term IAM roadmap, aligning it with business goals and security objectives.
Evaluate and recommend new IAM technologies to enhance security, user experie...
Jan. 2022 -Dec. 2023
MicrosoftMicrosoft Azure IaaS Engineer
San Jose, Costa RicaProvided technical support and guidance to customer teams, resolving Connectivity, Storage, Performance, and Windows Server inquiries.
Managed virtual machine provisioning and configurations, including network, storage, and security settings.
Monitored and optimized Azure VM performance for enhanced efficiency.
Collaborated with cross-functional teams to integrate Azure IaaS solutions with ot...
Sep. 2021 -Jan. 2022
KyndrylVMware Administrator
Heredia, Costa RicaConfigured virtual machines, storage accounts, and resource groups in Azure and VMware environments.
Troubleshot, monitored, and deployed applications on Virtual Machines through remote logins.
Managed Windows 2012/2016 servers, resolving IP issues, and collaborating with support teams.
Utilized PowerShell for efficient script deployment.
Supported development teams with Active Directory and ...