Years of experience: 16

ConsultingCustomer Success ManagerAccount ManagerSales ManagerCall CenterBusiness Development Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Michele's Career Path
Account ManagerApr. 2024 -
Present
MontyPayAccount Manager
Lebanon - Worldwide- Develop, drive, and manage sales activities to grow revenues and direct margin in the field that supports and exceeds forecasts. - Act as the single point of contact for clients, manage change requests and customer queries, and maintain a strong, long-lasting client relationship. - Conduct regular check-ins with merchants, ensuring their satisfaction with payment processing services and add...
KYC OfficerJan. 2022 -
May. 2022
Advanced Markets GroupKYC Officer
Verified the identity of new customers following a certain policy procedure. • Understood the nature and purpose of customer relationships to develop customer risk profiles. • Performed due diligence, request documentation and write a Client Risk Assessment for recommendation to Management. • Collaborated with the Data & Management Team to send emails of missing documents requests to clients....
Operation OfficerNov. 2015 -
May. 2024
Centre de Traitement MonetiqueOperation Officer
Beirut District, Lebanon• Use standard processes and tools to help surface insights and solutions whenever the transactions are still pending. • Streamlined the training process for new hires on POS procedures by creating a comprehensive training manual and conducting weekly training sessions; reduced onboarding time by 40%. • KYC with quality standards, risk rules, and confidentiality guidelines to deliver new inst...

Michele's Posts

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    About myself

    With 15 years of expertise in customer support, especially in fintech, I've successfully managed a client portfolio generating $5 million in revenue. My skills ensure exceptional customer satisfaction and business growth.

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    Job Description

    Seeking a position that offers increased financial rewards, aligning with my extensive experience and proven track record in driving revenue and customer success.

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    How to contact

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