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Years of experience: 15
Customer Success ManagerCall Center TrainerRecruiterCase ManagerClient Relations SpecialistTraining&Development Specialist
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Kantcho's Career Path
Sep. 2017 -Jan. 2025
AppleManager at Apple
Ireland, Cork● Developing online learning platform for EMEA Team Manager Apprentices program
based on Lominger competencies attributes, for example: Know people, Fight for
excellence, Demonstrated integrity and Drive for results
● Leading variou onboarding and mentoring projects for French and English speaking
Technical Support advisors and Quality Evaluators for Direct Dispatch Emergency
Services T...
Mar. 2007 -Jun. 2015
IBMEMEIA Back Office Coordinator
Bulgaria, SofiaSuccessful Six Sigma Green Belt Project delivered significant KPI efficiency performance improvements with a positive trend of 90 days. Coordinating order approval and verification between all contact centres. Daily operations updates are provided to the senior leadership. Conducted quality evaluations through call listening with coaching and adsptive training programs