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Years of experience: 29
United StatesCall Center TrainerEngagement ManagerCopywritingCall CenterContent Writer
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Joe's Career Path
Aug. 2022 -Present
BarclaysAssistant Vice President - Learning & Development Advisor
Whippany, New Jersey, United StatesIn this role, I am responsible for orchestrating the development, modification and delivery of training for LoanIQ. I also create eLearning modules and oversee live webinars for multiple wholesale lending applications. Additionally, I direct a multinational cross-functional team in daily and project-specific platform and application integrations, migrations, and implementations.
Aug. 2020 -Aug. 2022
Structure ToneLearning & Development Project Manager
Woodbridge Township, New Jersey, United StatesConcurrently orchestrated multiple technology and learning development projects after initially being recruited to develop and deliver training programs for CMiC software implementation. Directed cross-functional team of ten in daily and project-specific platform and application integrations, migrations, and implementations. Oversaw training and maintenance for multiple applications. Selected...
Jan. 2013 -Aug. 2020
McClue ConsultingLearning & Development, Instructional Design and Project Management Consultant
Middletown, NJAs an independent consultant, I engage in planning and proficient implementation of training curriculum and business process automation projects to support clients in realizing their business objectives. After consulting with clients to determine needs and requirements, I'd delineate and document project scope and timelines, allocate resources, and administer budgets to ensure that outcomes a...