Years of experience: 14

Case ManagerCall CenterCustomer Support RepresentativeSupport SpecialistSales RepresentativeAppointment Setter

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Manfred's Career Path
keeping up with the Kardashians.Jan. 2017 -
Present
Costa Rica Filming Locationskeeping up with the Kardashians.
Customer Relations ManagerJan. 2016 -
Present
Ivory NetworksCustomer Relations Manager
San Jose, Costa Rica• Take action by phone/email/chat on all angry customers that threaten to leave our company or that are having ongoing issues that are not resolved. • Negociate rates with agents • Manage the Tokens Of Appreciation program given to our customers. • Constant comunication with Sales, CS and Billing to ensure the best quality service for our customers. • Monthly Retention Report to Upper Managem...
Beach front bargain huntsMar. 2015 -
Mar. 2015
Costa Rica Filming LocationsBeach front bargain hunts
Costa RicaBuyer,driver, camera assistant, production assistant.

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