Virginia, United StatesLeads team of associates performing all well managed functions for highest scored Critical Business Process with accountability spanning multiple Accountable Executives Extensive relationships & knowledge across complex customer management platform ecosystem
Process and discovery liaison for platform modernization relative to process teams
Consults on Capabilities Governance Model Oversees ho...
Jan. 2019 - Jul. 2021
Capital OneManager, Data Segmentation Delivery Team
Richmond, Virginia, United StatesLed team of Data Analysts, Project Managers and contract resources
Team Lead overseeing delivery for all marketing and servicing campaigns via Fractal for 3 delivery areas.
Established new Process for delivery and participated in well-managed 2nd/3rd line activities
Served as a lead for delivery on several critical risk events and elevated new intent implementations