Years of experience: 13
MarketingITBanking OperationsFinanceAffiliate MarketingCommunity Manager
Trust Score
Highly reliable; strong professional involvement.
María Patricia's Career Path
Sep. 2018 -Jul. 2022
HSBCOperation, Risk and Administration
Vancouver, British Columbia, Canada- Provided comprehensive administrative support in a virtual Contact Centre Service & Sales(CCS&S) environment, ensuring efficient operations.
- Demonstrated a commitment to meeting customer needs by swiftly identifying and solving inquiries and completing transactions with exceptional speed and efficiency.
- Maintained superior and courteous service to both internal and external contacts, up...
Jun. 2018 -Aug. 2018
HSBCPremier Support Officer
Vancouver, British Columbia, Canada• Provided positive, timely, and appropriate assistance to clients regarding MasterCard online applications, ensuring their needs were addressed satisfactorily.
• Exhibited a deep understanding of customer requirements, enabling the efficient completion of transactions and the resolution of issues.
• Ensured strict compliance with operational and system controls, adhering to HSBC regulatory s...
Jun. 2015 -May. 2017
HSBCData Entry
Canada• Accurately entered data into the bank's internal systems, ensuring meticulous attention to detail.
• Collaborated effectively as part of a team, actively contributing to shared goals and supporting senior management.
• Completed assigned tasks with efficiency and dedication, meeting established responsibilities.
• Undertook training initiatives aimed at enhancing the effectiveness of FCC (F...