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Years of experience: 8
Data EngineerData AnalystBI AnalystCall CenterSupport SpecialistExecutive Coach
Trust Score
Exceptionally trusted; proven professional excellence.
Narvik's Career Path
Jul. 2024 -Present
DirectioProduct Support Engineer
MexicoHandle technical requests or incidents related to the different Tacton products, reported by stakeholders. Hold technical meetings to solve incidents, answer questions, and (or) provide training on performing a specific task in the Tacton system. Troubleshoot, debug, and resolve issues reported by Tacton stakeholders. Time management and escalation management according to each case scenario. ...
Jan. 2023 -Jun. 2024
DirectioSr. Solutions Consultant
MéxicoScope, design, and implement tailoring solutions to diverse client scenarios. My approach blends technical acumen with strategic insight, ensuring our solutions resonate with best-in-class companies; either designing and implementing brand new solutions or adding new features to their current configuration. Client-Facing engagement empowers our success in the dynamic SaaS landscape.
Jun. 2022 -Jan. 2023
SprinklrProduct Success Manager - Care
Remote, MexicoIdentify, comprehend, and clearly articulate clients' requirements to define, analyze and implement an end-to-end solution.
Analyze and elevate the client’s engagement with the platform's care features and capabilities
Increase adoption of the care product.
Create compelling business cases for the adoption of new features.