Dallas, Texas● Led a multi-layered, cross-functional operations department with 6 teams consisting of 40+ employees providing insurance monitoring for 1,500+ financial institutions, banks, and investors to ensure regulatory compliance, operations excellence, and enterprise strategic alignment
● Created and implemented an advanced operating model blending onshore talent with an offshore footprint to increa...
Dallas, Texas● Collaborated division-wide to lead an operations excellence transformation to introduce innovative digital solutions, optimize and/or automate processes, develop strategic partnerships, improve collaboration, and future-proof operations for Industry 4.0
● Spearheaded OCR AI software implementation to enable a new operating model partnered with a projected $100K ROI over 5 years, 25% increas...