Rachelle’s expertise in CS and content management helped support bringing brands content quality score to an all time high in their centralised platform and across retailer partners sites.
Trust Score
Exceptionally trusted; proven professional excellence.
AustraliaI led their online support strategy and omnichannel approach for their customer service website. I was the project manager for their website replatforming initiative to bring it back on schedule bringing efficient cost savings back to the business.
Sydney, New South Wales, AustraliaI was the CX content lead and strategist for various brands across Amazon, Coles, Woolies, NZ Countdown, Facebook, Instagram, Chemist Warehouse and various online retailers.