Years of experience: 22

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Rachelle E.'s Career Path
Generative AI WriterMay. 2024 -
Present
OutlierGenerative AI Writer
Review and optimise AI generated UX & CX.
CX Online Transformation Manager I Agile Project Manager Scrum MasterFeb. 2023 -
Jul. 2023
Macquarie GroupCX Online Transformation Manager I Agile Project Manager Scrum Master
AustraliaI led their online support strategy and omnichannel approach for their customer service website. I was the project manager for their website replatforming initiative to bring it back on schedule bringing efficient cost savings back to the business.
CX (Consumer Experience) E-Commerce ManagerMar. 2021 -
May. 2022
ReckittCX (Consumer Experience) E-Commerce Manager
Sydney, New South Wales, AustraliaI was the CX content lead and strategist for various brands across Amazon, Coles, Woolies, NZ Countdown, Facebook, Instagram, Chemist Warehouse and various online retailers.