Years of experience: 11
Customer Service📝 Influencer or BloggerSales & BizDevMarketingConsulting
Trust Score
Exceptionally trusted; proven professional excellence.
Camila's Career Path
Oct. 2024 -Present
FreelanceSocial Media Interaction Lead
New York City Metropolitan Area• Collaborated with marketing teams to align customer interaction strategies with broader campaign goals, increasing social media engagement by 20%.
• Managed and improved community interactions across Instagram, TikTok, and Meta Business Suite, ensuring responses aligned with the brand voice and increased engagement rates by 25%.
• Monitored and managed six influencer-whitelisted pages, over...
Oct. 2023 -Nov. 2024
.Quality and Project Manager Consultant
New York, New York, United States• Spearheaded end-to-end project management for new product launches, ensuring compliance with FDA, Health Canada, and Biorius regulations while maintaining aggressive timelines. • Drive 20% improvement in operational efficiency through SOP development and implementation across multiple business functions. • Led B2B partnerships and key account management initiatives, achieving 15% increase i...
Jun. 2021 -Jan. 2024
Sol de JaneiroCustomer Experience & Sales Advocate
New York City Metropolitan Area• Developed and implemented a comprehensive CX strategy, including the creation of CX Handbook and SOPs that significantly enhanced team productivity. • Orchestrated seamless weekly reconciliation between the Shopify platform and 3PL operations, optimizing fulfillment processes. • Achieved 12% sales growth through the implementation of data-driven customer experience strategies. • Reduced cus...