Years of experience: 28
Customer ServiceHelp Desk SupportCustomer Success ManagerClient Relations SpecialistCustomer Care SpecialistCustomer Retention Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Heather's Career Path
Jan. 2024 -Present
SKLD zeelandSocial Services Coordinator
United States• Provide individual assessment, treatment plans, and counseling services to an elderly population diagnosed with disabilities and behavioral disorders.
• Maintain thorough case history records and write detailed and accurate reports to review successfully in court and with other staff members.
• Provide social work support, counseling, crisis intervention, and community resource planning.
• ...
Mar. 2022 -Aug. 2024
Wedgwood Christian ServicesCampus Supervisor/YTS
Kentwood, Michigan, United States• Enhanced employee performance through focused coaching and development initiatives. During major crises.
• Proficient in crisis management
• Record any unexpected or unusual incidents.
• De-escalate situations to prevent the individual you're assisting from self-harming or harming others.
• Be updated on all the protocols for an AWOL situation, an active shooter, and encountering a dangerou...
Sep. 2016 -Sep. 2022
Hope NetworkShift Manager / Direct Support Professional
Nunica, Michigan, United States• Manage staff by offering emotional support, conducting reviews, and providing coaching as needed.
• Engaging with men from psychiatric hospitals, forensic centers, and prisons
• Execute the reports to ensure that all paperwork is completed accurately and keep the documentation updated.
• Attended the weekly operations meetings, to address consumer concerns, review medications, and discuss a...