Joao is an extraordinary professional. He is a trustworthy person, very observant and communicative. He can identify paths and guide the team to navigate through them.
Trust Score
Exceptionally trusted; proven professional excellence.
Porto Alegre, Rio Grande do Sul, Brasil- Leadership, management and organization of technology teams.
- Evaluation and review of ITIL, COBIT, LGPD practices.
- Process mapping, identifying opportunities for improvement, blockages and bottlenecks that prevent the desired performance. - Design, documentation and training of workflows, seeking to standardize activities. - Definition of strategic, tactical and operational indicators, ...
Porto Alegre, Rio Grande do Sul, Brasil- One of the founders of the startup, participating from the ideation, planning, project execution, development and start of operation. - Responsible for the Technology area and related areas. - Development of the system used for the operation of the transport service for people and objects.
Porto Alegre e Região, Brasil- Responsible for support services and improvements provided to customers (town halls, courts and other public entities). - Implementation of IT Service Management (ITSM) processes according to ITIL best practices. - Creation of metrics and indicators to evaluate the quality of services. - Identification of gaps in internal processes and suggestion/implementation of improvements in them. - Cr...