Years of experience: 6
Call CenterCall Center TrainerFinancial PlannerDatabase CoordinatorData Entry AssociateTyping Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Ahmad's Career Path
Mar. 2024 -Mar. 2024
NormCyberThreat Detection and Incident Response Analyst intern
Fareham, England, United KingdomWork in a 24X7 Security Operations Centre days and nights to keep IT infrastructure and data safe.
Monitor, identify and triage security incidents using SIEM, EDR, SOAR, Sentinel and OSINT.
Investigate logs from phishing emails, logins, endpoints, and network traffics for possible IOCs in alerts.
Provide incident response remediation actions including malicious file containment and device iso...
Jun. 2022 -Dec. 2022
Starling BankCustomer Service Team Member
Southampton, England, United KingdomProviding exceptional customer service via phone, email, live chat and social media.
Showing ownership and accountability for offering solutions that help and benefit our customers.
Maintaining high service standards and continually improving the service to our customers.
Responding to customer complaints and escalating issues as necessary.
Supporting continuous improvement ethos within the c...
Mar. 2018 -Sep. 2021
Rahza TechnologyRahzaSoft Limited
Abuja, Federal Capital Territory, NigeriaSuccessfully led a team of 10 programmers through the end-to-end software development life cycle for 21 client projects, resulting in a 20% increase in customer satisfaction.
Developed C# code for a high-traffic e-commerce website, which enhanced workflow efficiency by 26%, leading to the renewal of the client's contract.
Designed and implemented a comprehensive hospital management system ...