Years of experience: 31

Gas & ChemicalsFundraisingAIB2BRound ATechnology

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Alex's Career Path
ProfessorFeb. 2021 -
Present
ESIC Business & Marketing SchoolProfessor
Madrid, Community of Madrid, SpainProfessor in operational disciplines for in-company programs in Technology and Communications.
Managing Partner - Technology, Growth and PartnershipsSep. 2019 -
Present
ON SOLUCIONESManaging Partner - Technology, Growth and Partnerships
Madrid Area, SpainDesign, implementation, assessment and improvement of customer operations, where customer experiences are made: Contact Centers, Logistics, Field Service, Revenue Assurance. Serving organizations with a strong element of service and/or distribution.
Managing PartnerJan. 2018 -
Present
ON SolutionsManaging Partner
Greater New York City AreaON Solutions provides contact center and customer operations support services. - Service design and implementation - Contact center operations improvement and support - Vendor and project management support - Customer experience design and management - Agent performance and experience management - Customer and contact center technology We are creative and dedicated professionals with decades ...

Alex's Posts

  • How I can help you

    I specialize in crafting and executing comprehensive Customer Experience strategies to increase revenues and satisfaction and/or reduce churn. This include anything form org design to Voice of customer programs, and technology implementations.

  • People I am looking for

    Looking for clients like: - Private equity looking for C-suite for turnarounds - Startup Founders looking for expert help either as advisor or as active contributor. - Companies looking for external help and expertise with the transformation activities.

  • Experience & Cases

    Achievements: - 12+ years in telecoms - 5+ years IT consulting - 10+ years Customer Service Consulting Clients: - Small businesses, startups, VC firms - Companies seeking transformation

  • How to contact

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