Years of experience: 5
Customer ServiceConsultingSales & BizDevBusiness Development ManagerCOOC-level Executive
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Exceptionally trusted; proven professional excellence.
Alyona's Career Path
Mar. 2022 -May. 2024
KodlandBusiness Development Operations Manager
- Developing and launching CJM from scratch for customers in MENA region
- Managing new projects launches (new acquisition funnels, new courses)
- Customer acquisition cost optimisation
- Leading restructuring processes of Customer Service and Contact Centre - Managing new product launch in the region
- Launch of referral program in the region
- Launching product tests aimed at improvement of...
Oct. 2021 -Mar. 2022
OZON.ruLead Business Analyst
Moscow, Moscow City, Russia- Project management aimed at improving the quality of logistics
- Collection, analysis and formulation of customer requirements, prioritization of the task backlog for development and implementation teams
- Product MVP testing
- Project team coordination
- Analysis of project implementation results
Aug. 2019 -Sep. 2021
Holy CornOperations Manager
Moscow, Moscow City, Russia‒ Implementation of large marketing projects (Black Star, Likee, Okko, UN Women, Yandex) from the procurement side
‒ Building and adjusting production and purchasing processes in the company from scratch
‒ Coordination of the project team
‒ New product development (launch of new popcorn flavors, microwave popcorn)
‒ Development of Excel tools for record of raw materials, orders, production pl...