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Years of experience: 19
Customer Success ManagerSales & BizDevCustomer ServiceConsultingAssistantData Entry
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Carmen L's Career Path
Feb. 2022 -Jul. 2024
APPLE INC.Account Manager
Burlingame, California, United StatesResponsible for maintaining and expanding client relationships, developing strategies to drive sales and revenue, and ensuring high customer satisfaction and loyalty. • Managed a portfolio of high-value clients, providing tailored solutions and proactive engagement, leading to a 30% improvement in client satisfaction over 18 months. • Conducted regular needs assessments and strategic planning...
Sep. 2014 -May. 2015
APPLE INC.Business Manager
United StatesOverseeing operations, driving strategic initiatives, managing resources, and fostering business growth and efficiency. • Developed and implemented strategic business initiatives based on market research and competitive analysis, driving business growth and enhancing market positioning within six months. • Led daily business operations, streamlining processes and improving workflow efficiency...
Sep. 2007 -May. 2008
APPLE INC.Genius Admin
Burlingame, California, United StatesManages daily operations, schedules repairs, and provides administrative support to ensure a seamless customer service experience at the Genius Bar. • Coordinated daily activities and schedules at the Genius Bar, ensuring efficient operations and reducing service bottlenecks. • Managed repair appointments using scheduling tools, resulting in a 40% reduction in customer wait times. • Provided ...