Years of experience: 11

Customer Support RepresentativeSupport SpecialistSales RepresentativeAppointment SetterOutbound Sales SpecialistTelemarketer

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Whitney's Career Path
National Account ManagerMar. 2023 -
Present
Liquid Intelligent Technologies ZimbabweNational Account Manager
Harare, Zimbabwe• Engaged with potential customers to understand their IT needs and advised on the best business solutions. • Managed customer relationships by generating leads, qualifying them, and converting them into opportunities within the Salesforce CRM system. • Tracked projects using Pipedrive and Simplex. • Provided after-sales service to ensure customer satisfaction. • Handled sales administration ...
Key Account ManagerApr. 2016 -
Mar. 2023
Fintech-GroupKey Account Manager
Harare, Zimbabwe• Handled after-sales services including customer feedback, cross-sold, and upsold. • Supported customer service inquiries and technical requests. • Managed tickets and coordinated resources for customer cases. • Tracked the entire customer journey by nurturing customer relations. • Collaborated with third party entities, building partner relationships. • Utilized and tracked Microsoft Projec...
Microsoft Sales InternFeb. 2015 -
Mar. 2016
Fintech-GroupMicrosoft Sales Intern
Harare, Zimbabwe• Utilized CRM systems in selling Microsoft licenses and services daily. • Delivered presentations on Microsoft solutions and licenses. • Prepared quotations. • Visited customers to establish business relationships. • Conducted e-marketing by sending out marketing campaigns to prospects and existing customers. • Made cold calls to generate new sales leads. • Provided customer service by assis...

Whitney's Posts

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    How I can help you

    In Customer Service: - Ensure smooth client experiences - Respond promptly to inquiries - Manage requests with empathy - Monitor satisfaction - Create help guides. In Business Analytics: - Analyze data - Create reports - Recommend strategies. In Account Management: - Build client relationships - Align services - Track performance.

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    People I am looking for

    - Non-Profit Organizations - Insurance Companies - Banks - Manufacturing Industries

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    Experience & Cases

    - Guided operational cycle - Customized automation systems - Managed project timelines - Provided dedicated support - Conducted performance analytics - Worked with key business decision makers

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    How to contact

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