Years of experience: 6
Project ManagerSales & BizDevCustomer ServiceAccount ManagerCustomer Success ManagerIT
Trust Score
Exceptionally trusted; proven professional excellence.
Alan's Career Path
Mar. 2022 -Feb. 2025
BraincubeSolutions Consultant & Customer Success Manager
Portland, Maine Metropolitan Area• Drove product adoption to maximize customer ROI by ensuring effective utilization of available solutions. • Collaborated with internal teams to deliver a seamless customer experience and ensure renewals. • Assessed account health and risks to proactively address customer needs and enhance satisfaction. • Strategized and delivered creative, value-adding upsell opportunities.
Sep. 2021 -Mar. 2022
BraincubeData Architect
Portland, Maine, United States• Built dynamic models of manufacturing processes to meet customer specifications • Maintained ETL pipelines to transform raw data for business applications • Provided technical support to ensure product alignment with customer needs
Oct. 2020 -Aug. 2021
Maine Mead WorksHead Of Production
Portland, Maine, United StatesIn my role as Head Of Production at Maine Mead Works, I led all aspects of the production process, from brewing to managing supplier relationships. I developed recipes, scheduled production runs, and procured necessary ingredients and equipment to ensure smooth operations.