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Years of experience: 18
Project ManagerProduct ManagerSport FanAuditorConsultingCustomer Success Manager
Trust Score
Highly reliable; strong professional involvement.
Jacquelyn's Career Path
May. 2023 -Present
Alera Group, Inc.COBRA Administration Manager
Delaware, United StatesManaged COBRA benefits for over 60 clients, ensuring compliance with federal and state COBRA laws and regulations.
Utilized the WEX platform to streamline benefits administration processes, reducing processing time by 10%.
Led the implementation, renewal, and ongoing support for clients, ensuring a seamless experience throughout the client lifecycle.
Conducted QA testing and approved system c...
Jan. 2022 -May. 2023
ebmClient Success Support
United States- Provided operational support for COBRA administration, billing reconciliation, and dependent eligibility verification.
- Conducted data analysis and reconciled billing reports using advanced Excel techniques.
- Conducted platform training, troubleshooting, and issue resolution for clients using WEX, Employee Navigator, EASE, PlanSource, and Bswift benefit administration platforms.
Aug. 2019 -Jan. 2022
FreelanceFreelance Transcriber and Proofreader
United States- Provided transcription and proofreading services for various clients across multiple industries.
- Ensured high accuracy and maintained strict confidentiality on sensitive projects.
- Managed multiple projects with tight deadlines and delivered high-quality results.