Years of experience: 19

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Trust Score

Exceptionally trusted; proven professional excellence.

80%
Jacquelyn's Career Path
EDI Specialist IApr. 2025 -
Present
HMAEDI Specialist I
United States• Provides daily monitoring of outbound data integrations with external trading partners, including but not limited to, eligibility and accumulator data. • Maintain EDI x12 834 integrations, including but not limited to, daily file processing, ongoing maintenance, technical support (internal & external clients), and EDI System configuration • Implements inbound & outbound integrations with ex...
COBRA Administration ManagerMay. 2023 -
Apr. 2025
Alera Group, Inc.COBRA Administration Manager
Managed COBRA benefits for over 60 clients, ensuring compliance with federal and state COBRA laws and regulations. Utilized the WEX platform to streamline benefits administration processes, reducing processing time by 10%. Led the implementation, renewal, and ongoing support for clients, ensuring a seamless experience throughout the client lifecycle. Conducted QA testing and approved system c...
Client Success Support Jan. 2022 -
May. 2023
ebmClient Success Support
United States- Provided operational support for COBRA administration, billing reconciliation, and dependent eligibility verification. - Conducted data analysis and reconciled billing reports using advanced Excel techniques. - Conducted platform training, troubleshooting, and issue resolution for clients using WEX, Employee Navigator, EASE, PlanSource, and Bswift benefit administration platforms.

Jacquelyn's Posts

  • 6

    About myself

  • 6

    Job Description

  • 6

    How to contact

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    About

    Our expertise lies in crafting precise SOPs, enhancing technical content, and optimizing workflows. We excel in benefits operations, ensuring compliance and clarity. We leverage AI tools for seamless collaboration across teams.

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    Cases & Experiences

    We crafted SOPs that cut onboarding time by 40%, supported HR teams with audits reducing errors by 60%, and coached individuals on COBRA, ensuring 90% timely enrollments. Our writing services improved team communication, cutting clarification emails by 30%.

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    Work Order

    We help transform chaotic workflows into clear guides, refine documents for clarity, support benefits operations, manage COBRA compliance, guide individuals through transitions, and clean up data. Our AI tools enhance content creation, offering flexible, reliable support.

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    How to contact

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