Years of experience: 31
Medical LasersTech SupportField Service EngineeringMedical DevicesCustomer ServiceConsumer Industry
Trust Score
Highly reliable; strong professional involvement.
Marcelo's Career Path
Aug. 2022 -Present
Legacy Engenharia ElétricaConsultor técnico
Belo Horizonte, Minas Gerais, Brasil
Jan. 2018 -Jul. 2022
Ziemer Ophthalmic Systems AGService & Application Engineer - Latin America
Port, Canton of Bern, SwitzerlandLead the team of Field Service Engineers for entire Latin American distributors managing remote tech support and escalating service calls across the assigned territory assuring the SLA requirements were attended according to Ziemer´s KPIs reducing equipment downtime and assuring customer´s experience. Management of repair parts inventory for each distributor and handling the RMA of defective ...
Nov. 2016 -Jan. 2018
AlconField Service Representative
Belo Horizonte e Região, BrasilContributed to the development, management and maintenance of Cataract, Vitrectomy and Refractive business within an assigned territory, through installation repair and maintenance of an installed basis of approximately 120 equipment including femtosecond lasers, phacoemulsifiers, vitrectomy devices and surgical microscopes. Performed sales and negotiation of Service Contracts, always surpass...