Years of experience: 28

Business Development ManagerPartnerships ManagerMarketingChanel Manager📝 Influencer or BloggerM&A Expert

Trust Score

Highly reliable; strong professional involvement.

70%
William's Career Path
EckmanMar. 2024 -
Present
EckmanEckman
At Eckman Consulting, our vision is to empower businesses to thrive in an ever-evolving digital landscape by combining strategic leadership coaching with innovative technology solutions. We aim to inspire and equip executives and organizations to unlock their full potential, driving sustainable growth, operational excellence, and transformative success in a rapidly changing world.
Sr. Mgr. Technical Project Management & Service DeliveryAug. 2023 -
Mar. 2024
Align CommunicationsSr. Mgr. Technical Project Management & Service Delivery
New York, United States• Boosted CSAT Scores 30% through strategic implementation of KPIs. • Streamlined all operational processes from initial order creation to final invoicing, boosting account retention and overall customer journey success. • Guided Major Incident Management while implementing Key Performance Indicators for Service Delivery and Technical Support. • Instituted profitability reporting, proactively...
COOJul. 2021 -
Jun. 2023
CPI Inc. COO
New York, United States• Led VOIP Operations, Engineering, Project Management, Help Desk Departments, and Billing. Also ensured revenue assurance and developed all company processes & procedures. • Scrutinized existing Billing System thoroughly and implemented system corrections to recover unbilled products worth thousands of dollars. • Structured teams for UCAAS, VOIP, and Call Center/CCaaS project management and ...

William's Posts

  • 0

    About myself

    With over two decades of experience, I specialize in delivering Unified Communications to SMBs. Leveraging my technical engineering skills, I effectively implement communication solutions for businesses with mission-critical needs.

  • 0

    Job Description

    Possessing extensive experience in Telecommunications and Networking, I've excelled in building and scaling companies. Notably, I developed a startup integral to Comcast Business and grew a UCaaS provider by fivefold in revenue, alongside founding a tech marketing firm.

  • 0

    How to contact

No responses yet
0
  • 1418

    About

  • 1418

    What you need to succeed

  • 1418

    Additional Slide

  • 1418

    How to contact

Responded by 6 people
14