Years of experience: 27

Business Development ManagerPartnerships ManagerMarketingChanel Manager📝 Influencer or BloggerM&A Expert

Trust Score

Highly reliable; strong professional involvement.

70%
William's Career Path
EckmanMar. 2024 -
Present
EckmanEckman
At Eckman Consulting, our vision is to empower businesses to thrive in an ever-evolving digital landscape by combining strategic leadership coaching with innovative technology solutions. We aim to inspire and equip executives and organizations to unlock their full potential, driving sustainable growth, operational excellence, and transformative success in a rapidly changing world.
Sr. Mgr. Technical Project Management & Service DeliveryAug. 2023 -
Mar. 2024
Align CommunicationsSr. Mgr. Technical Project Management & Service Delivery
New York, United States• Boosted CSAT Scores 30% through strategic implementation of KPIs. • Streamlined all operational processes from initial order creation to final invoicing, boosting account retention and overall customer journey success. • Guided Major Incident Management while implementing Key Performance Indicators for Service Delivery and Technical Support. • Instituted profitability reporting, proactively...
COOJul. 2021 -
Jun. 2023
New York, United States• Led VOIP Operations, Engineering, Project Management, Help Desk Departments, and Billing. Also ensured revenue assurance and developed all company processes & procedures. • Scrutinized existing Billing System thoroughly and implemented system corrections to recover unbilled products worth thousands of dollars. • Structured teams for UCAAS, VOIP, and Call Center/CCaaS project management and ...

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