Years of experience: 13

ITUX/UI Designer🐦 DesignConsultingSystem AnalystQA Engineer

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Frankie's Career Path
Salesforce Product OwnerSep. 2023 -
Present
Sun LifeSalesforce Product Owner
Migrated 200+ end-users from a customized CRM system to Salesforce Health Cloud in order for them to continuously provide the best care for their members and drive better outcomes which include: - Reducing response time from the health advisors by 50% due to their ability to quickly synthesize & extract a member’s relevant clinical information. - Reducing total turnaround time to provide prov...
Cybersecurity ConsultantMay. 2023 -
Present
Baxter Clewis CybersecurityCybersecurity Consultant
• Orchestrated and guided a high-performing team to complete 6 Self-Assessment Questionnaires (SAQs) for 4 global regions (EMEA, APAC, LAR, NAR) of a Fortune 500 client, which resulted in safeguarding the organization from potential fines, penalties up to $500K per region, and $1M+ data breaches. • Transitioned all 4 regional operations from PCI-DSS version 3.2.1 to 4.0, ensuring full complia...
Salesforce Product OwnerFeb. 2022 -
Aug. 2023
Sentara HealthcareSalesforce Product Owner
Remote• Gathered requirements/user stories, processes, & data flows for the following Salesforce initiatives: o Migrated sales contact, payment, and 1800 call centers from Oracle to Salesforce, resulting in significant improvement of commercial member experience through automation & eliminating manual processes o Established quoting and web enrollment processes for Brokers & Employer Admins o Estab...

Frankie's Posts

  • How I can help you

    • Establish & maintain vision, roadmap, backlog, epics, and user stories • Analyze current state and define the future state • Gather requirements & designs (UI, process & architecture) • Document & execute test scripts

  • People I am looking for

    - Small businesses - Startups - Solo entrepreneurs - Anyone that needs problems or opportunities solved with a business technology solution. - Anyone who needs organization or improvement for their company

  • Experience & Cases

    • Sun Life: Migrated 200+ users to Salesforce Health Cloud • Sentara: Improved member experience via Salesforce • Convey: Led $1.9M system implementation • Amerant: Integrated cash recycler & CRM system • AccuBANKER: Implemented CRM & ERP system

  • How to contact

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