Years of experience: 18

Call CenterCustomer Support RepresentativeOutbound Sales SpecialistCall Center TrainerCustomer ServiceComplaint Resolution Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Ozana's Career Path
Account Manager - EMEASep. 2019 -
Present
TelstraAccount Manager - EMEA
Philippines
Senior Project Manager Assistant (Document Management)- BilingualMay. 2017 -
Sep. 2019
IBMSenior Project Manager Assistant (Document Management)- Bilingual
PhilippinesAgile Iteration Manager leading a squad of 12 people (agile ceremonies and values) Organizing, initiating, managing and tracking the RFS Implement Process Improvements
Project Manager Assistant - BilingualJan. 2016 -
Apr. 2017
IBMProject Manager Assistant - Bilingual
NCR - National Capital Region, PhilippinesOrganizing, initiating, managing and tracking the RFS Applying knowledge of Client and contract to the RFS process. Manage key performance indicators and metrics. Develop client relationships through regular meetings. Use WW RFS Tool (PgMP) to track and manage RFS Implement Process Improvements

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